Terms & Conditions

1. Your Right to Cancel (Consumer Contracts Regulations)
1.1 Cooling-Off Period (Statutory Right)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your service contract within 14 days without giving any reason.
This 14-day period begins on the later of:

• the date you accept a quotation, or
• the date of your first service visit.

1.2 Requesting Early Service Within the Cooling-Off Period
If you ask us to begin work before the end of the cooling-off period, you agree that:

• your right to cancel still applies, but
• you must pay for any services already delivered up to the point of cancellation.

1.3 Cooling-Off Period Exemptions
Where a service is fully completed within the 14-day cooling-off period (and you gave express permission to begin), you lose your right to cancel under CCR once the work has been completed.

2. Rescheduling

2.1 Advance Notification
We will notify you at least 14 days before any scheduled treatment visit.

2.2 Rescheduling by the Customer
You may reschedule a service provided you give at least 2 days’ notice before the scheduled visit.

2.3 Late Rescheduling Fee
If fewer than 2 days’ notice is provided, a fee of 50% of the scheduled service cost or £25, whichever is greater, will apply.
Example: For a Friday appointment, notice must be received by Wednesday morning.

2.4 Rescheduling by Lawnrite
We may postpone a visit due to weather or operational reasons. No charges will apply, and we will reschedule at the earliest available date.

2.5 How to Contact Us
Rescheduling must be done by phone (01462 512512) or email ([email protected]).

3. Cancelling or Ending Your Service (Outside the Cooling-Off Period)

3.1 Termination by the Customer
After the statutory cooling-off period, you may terminate ongoing services by giving 14 days’ written notice. Services will continue and be charged until this notice period expires.

3.2 Refunds and Payment Plans
If you pre-paid for services extending beyond the termination date, we will refund these amounts.
For customers on payment plans, an account assessment will identify any outstanding balances or credits based on treatments delivered to date.

4. Safe Access and Working Conditions

You must ensure safe, unobstructed access to your lawn on the day of service. If the lawn is not suitable for treatment, a non-service notification and a rescheduling charge (see 2.3) may apply.

Reasons include:

• the lawn being obstructed by garden equipment, construction activity, or debris
• dog waste not cleared
• grass too long for effective treatment
• excessive leaf cover (see below)

4.1 Leaf Cover

• Less than one-third coverage: we may clear leaves to a suitable non-lawn area free of charge, subject to available time.
• More than one-third coverage: where time permits, clearance may be provided at £20 per 100m² (minimum 100m²).
• Where time does not permit, the visit may be postponed and a rescheduling charge applied.

5. Quotations and Pricing

5.1 We may adjust pricing with at least 14 days’ notice by email, written notice, or recorded telephone communication.

5.2 An annual price review is conducted each winter. Customers should expect price adjustments in spring to reflect economic conditions.

6. Payments and Payment Terms

6.1 Unless prepaid or included in a monthly plan, payment is due within 14 days of invoice. Late or non-payment may result in suspension or termination of services.

6.2 Interest may be applied to overdue balances at 8% per annum, accruing daily from the due date until paid.

7. Use of Images

Photographs taken of your lawn or our work may be used by the Company for marketing and promotional purposes. Images are taken to avoid identifying personal or sensitive information.
If you do not consent to this, you must notify us in writing.

8. GDPR and Data Protection

Lawnrite Ltd processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8.1 What Data We Collect
We may collect:

• contact information (name, address, phone number, email)
• service records
• images of lawns and treatments
• payment information
• communication records relating to your account

8.2 Why We Process Your Data
We process your data for:

• delivering and administering lawn care services
• scheduling visits and communicating service updates
• invoicing and payment management
• health & safety compliance
• operational improvements
• marketing (only where lawful basis applies, such as legitimate interest or consent)

8.3 Lawful Basis for Processing
We rely on:

• contractual necessity to provide services
• legitimate interest for operational and improvement purposes
• consent, where required (e.g., marketing communications)

8.4 Data Sharing
We only share personal data with:

• service partners essential to delivering our services
• IT, billing, and administrative providers
• legal or regulatory authorities where required by law

We do not sell or distribute personal data to third parties.

8.5 Your Data Rights
You have the right to:

• access your data
• request corrections
• request deletion (subject to legal obligations)
• restrict processing
• object to direct marketing
• request data portability

Requests can be made via [email protected].

8.6 Data Retention
We retain data only as long as is necessary to provide services and meet legal obligations.

9. Disclaimers and Limitation of Liability

9.1 Lawnrite Ltd is not responsible for outcomes or delays arising from factors outside our reasonable control, including extreme weather, soil conditions, pest or animal damage, or other events of force majeure.

9.2 This agreement is between Lawnrite Ltd and the named customer on our records.

9.3 Each clause operates independently. If any clause is judged unlawful or unenforceable, the remaining terms remain valid.

10. Staff Protection

10.1 We maintain a culture of respect and operate a zero-tolerance policy for physical or verbal abuse, harassment, or threatening behaviour toward staff. Service may be suspended or terminated in such cases.

11. Irrigation Systems, Cables, and Hidden Services (Renovation Work Only)

11.1 Customers must identify and clearly mark any underground or surface-level hazards that could be damaged by equipment penetrating up to 150 mm into the soil. These include:

• irrigation lines or heads
• electrical cables
• washing-line sumps
• concealed pipes or hoses
• other hidden infrastructure

If hazards are not clearly marked, we may cancel or postpone the visit. A charge of 25% of the renovation cost will apply